Phone
CALL 99-FIBER
337-993-4237
Hours
Ordering & Billing
Mon-Fri : 8:00am-7:00pm
Sat: 8:00am-5:00pm
Tech Support
24 / 7
Mailing
Payments
P.O. Box 4030-C | Lafayette, LA 70502
General
P.O. Box 61490 | Lafayette, LA 70596
Quick Support
E-Mail Us
Service Centers
1875-B W. Pinhook Road
Lafayette, LA 70508
Mon-Fri : 8:00am-5:00pm
2701 Moss Street
Lafayette, LA 70501
Mon-Fri : 8:00am-5:00pm
What is Fiber-To-The-Home technology?
How is Fiber-To-The-Home (FTTH) technology different than what I have now?
Why do I need fiber optic technology when the signals travel over my existing wiring once the information reaches my house?
How do I know if LUS Fiber is available in my neighborhood?
Will you be digging in my yard?
What equipment will be installed at my home? Will I have to rewire my house? What will that cost?
Does LUS Fiber Internet service include Internet security?
Will my telephone service still work if the power goes off?
Will my current telephone still work on the LUS Fiber system?
Will I be able to call Emergency 9-1-1 using LUS Fiber's telephone service?
How will I know if the telephone Backup Battery Unit (BBU) is working properly?
What should I do if I have concerns with how my phone records are handled?
I am experiencing issues with my Closed Captioning, what should I do?
Will my LUS Fiber service charges be on the same bill as my current LUS utility bill?
With an LUS Fiber email account you will be able to send and
receive email from any computer or device (including smartphones and
tablets). This means that you will enjoy access to your email when at
home or traveling. In addition, your messages and contacts will be
stored safely on our network, and you will have plenty of storage
available. Our easy-to-use email service is upfitted with the kinds of
features necessary to keep you communicating efficiently.
